Business Analyst

28 June 2017

Customer Productivity Solutions provide expertise and niche services to clients across the following areas:

  • Implementing Offshoring/Outsourcing solutions
  • Increasing productivity
  • Meeting customers’ expectations
  • Engaged and capable workforce
  • Being agile and delivery focussed
  • Implementing Omni-Channel

We are looking for a high quality, customer centric, results focussed BA to join our leading edge company and assist with providing services to our most valuable clients.

Key responsibilities include:

  • Customer Analytics
  • End to end insight generation
  • Deep dive reports and dashboards
  • Significant data investigation and data preparation
  • Prepare recommendations to high level decision makers.
  • User story workshopping and documentation.
  • Process mapping, Process improvement and simplification
  • Develop process and solutions to test on customers and users and provide reports and storytelling to effectively communicate the customer experience.
  • Turn customer observations and insights into opportunities to improve user experiences

About You:

  • Proven track record of delivering high quality results
  • Customer focussed
  • A critical thinker with an eye for detail
  • Ability to work to tight deadlines and short turnaround times
  • Strong presentation skills
  • Ability to wear multiple hats and work in a dynamic environment
  • Excellent stakeholder engagement and communications skills.
  • Ability to listen and ask the 'right' questions.
  • Ability to work within large and small teams with attention to detail.
  • Highly developed analytical and modelling skills.
  • Application of theoretical and practical experience in analysing and solving complex problems.
  • 3-5 years of BA experience

If you have the above skills and are looking for an exciting and rewarding career, apply today and please submit your CV and a Cover Letter.

We look forward to hearing from you.

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