CPS enables small and medium organisations to achieve their productivity and customer goals through;
Outsourcing and Offshoring Solutions
CPS will lead your offshoring/outsourcing end to end, making the journey easier so you can concentrate on running your core business.
We will drive the delivery in you saving >60% per role, per annum
Our consultants will identify the right roles to include in scope, the right partner, with the right capabilities in the right location for your outource / offshore solution.
We will take care of the governance requirements i.e Approvals (Board, APRA and Steering Committee), Business Case and Risk Management.
We will project manage the implementation inclusive of Change and Communications Management, Legal/Contracts, Recruitment, Induction/Training, and IT Solutions.
We will deliver the best Outsourcing or Offshoring solution for your business.
Customer Experience Transformation
CPS will transform your organisations culture, enable and engage your employees around the customer and providing humanity to your customers experiences.
We will ensure that you can accurately measure and understand your customers experiences so that you can build learning relationships with your customers and have a usable knowledge base of insights.
CPS will work with you to design and embed your customer experience strategy across the entire organisation inclusive of customer value proposition, customer experience design and customer journey mapping, delivering a better customer experience.
Building engaged and capable workforces
CPS undertakes deep dive diagnostics on the people, operating models and organisational structures to identify dramatic improvement opportunities from a workforce, capability, productivity and customer experience perspective.
We will understand your mission, values and vision and identify the gaps that your company is facing in achieving these goals so you can deliver on your goals.
CPS will deliver a more engaged and capable workforce for your organisation.