WHAT WE DO

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CPS enables small and medium organisations to achieve their productivity and customer goals through;

Outsourcing and Offshoring Solutions

  • CPS will lead your offshoring/outsourcing end to end, making the journey easier so you can concentrate on running your core business.
  • We will drive the delivery in you saving >60% per role, per annum
  • Our consultants will identify the right roles to include in scope, the right partner, with the right capabilities in the right location for your outource / offshore solution.
  • We will take care of the governance requirements i.e Approvals (Board, APRA and Steering Committee), Business Case and Risk Management.
  • We will project manage the implementation inclusive of Change and Communications Management, Legal/Contracts, Recruitment, Induction/Training, and IT Solutions.
  • We will deliver the best Outsourcing or Offshoring solution for your business.

Customer Experience Transformation

  • CPS will transform your organisations culture, enable and engage your employees around the customer and providing humanity to your customers experiences.
  • We will ensure that you can accurately measure and understand your customers experiences so that you can build learning relationships with your customers and have a usable knowledge base of insights.
  • CPS will work with you to design and embed your customer experience strategy across the entire organisation inclusive of customer value proposition, customer experience design and customer journey mapping, delivering a better customer experience.

Building engaged and capable workforces

  • CPS undertakes deep dive diagnostics on the people, operating models and organisational structures to identify dramatic improvement opportunities from a workforce, capability, productivity and customer experience perspective.
  • We will understand your mission, values and vision and identify the gaps that your company is facing in achieving these goals so you can deliver on your goals.
  • CPS will deliver a more engaged and capable workforce for your organisation.